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IT | Software Helpdesk Technician in Kansas City at Next Level Performers

Date Posted: 10/1/2018

Job Snapshot

Job Description

IT | Software Helpdesk Technician

Are you a Help Desk Technician who is a passionate champion for clients, and know from experience that the best solutions for clients’ needs come from working hard together?

Do your Help Desk Technician experience include troubleshooting software and hardware and resolving technical issues?

As a Help Desk Technician do you have stellar communication skills?

If so, we would love to talk to you.

We help traffic lights go green.  You are the first line of contact for clients experiencing issues with installation, configuration, operation and management of traffic signaling solutions.

Here you’ll be inspired by a team of the brightest business and technical minds in traffic signaling solutions. As part of our team, your voice matters, and you will do important work that significantly impacts traffic flow.  Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and engaging and fun culture.  Here you will have the opportunity to work with industry leading, talented peers.

The ideal candidate will be a mid-level technical help desk technician with the ability to work with a team, in a fast-paced, entrepreneurial environment.

A Day in the Life of the Help Desk Technician includes:

•       You are the “face of the company” and are passionate about helping our clients solve problems with a sense of urgency.

•       Manages all incidents and requests and communicates with clients to ensure that work is completed to their satisfaction.

•       Troubleshoot in a high-level systematic way.

•       Ability to identify symptoms and research causes.

•       Remotely assist clients with support needs.

Job Requirements

What it takes to be Successful:

•       Excellent customer service skills as well as good analytic, critical thinking and troubleshooting skills.

•       Understand customer support, likes to work with people and can ensure that the customer is satisfied.

•       Continually improve customer service, perception, and satisfaction.

•       Two to three years of high-volume technical Help Desk experience in an entrepreneurial environment.

•       Degree in math, computer science or engineering.

Compensation and Benefits

The starting salary is $45,000 to $50,000 with industry leading benefits.

To discover if this is the next step in your career path, hit the apply button now!

Next Level Performers and their clients are Equal Opportunity Employers

Key Words: Help Desk Technician, Software, Computer Science, Math, Physics, Engineering, Engineer, Help Desk, Trouble Shooting